Please vacuum your traffic areas before we arrive, if possible.

Please remove breakable items such as tabletop lamps and brick-a-brack from furniture to be moved during the cleaning process. Our liability insurance does not allow us to handle these items or move furniture with breakables in place.

Please remove as many small pieces of furniture as possible, such as dining chairs, ottomans, and small tables from the areas you plan to have us clean. Your technician will be glad to help move light furniture no extra charge, such as dining room chairs. Your cooperation helps us do a better job for you. We also would appreciate the floors to be free of personal items, toys, books, etc.

During the pre-cleaning inspection, please tell our technician about any cleaning concerns that you may have, particularly those regarding spots or stains. If possible, tell the technician what caused the stain or spot. The cleaning technician assigned to your job is trained in specialized spotting procedures. He or she can evaluate spots and make appropriate recommendations.

China Cabinets and the like cannot be moved unless completely empty. We also will not move antique furniture or if it appears fragile in structure.

Please let your family pets know that our technicians will not bite! We would appreciate mutual consideration! Pets need to be secured or gated away from the area to be serviced. We accept no responsibility for pets getting loose, as your door will be open (to allow for hoses) during your cleaning. We will not enter your home if no one is present and the dogs are loose. Please make arrangements for your pets prior to our arrival.

We plan to secure floor-length draperies on the windowsill or drapery rods using hangers. This procedure prevents the fabric from directly contacting damp carpets during cleaning and drying. If you prefer that we do not handle your draperies, kindly perform this function prior to our arrival.